Website Maintenance & Support

Website maintenance that keeps your site secure, fast, and earning

A dedicated team keeps your live website updated, protected, and online, and improves it month after month. Whether we built your site or someone else did, we keep it healthy. And if you've inherited a neglected site or outgrown a slow, unresponsive provider, we adopt it, stabilize it, and take it forward.

Get a free website health audit See what a care plan includes
Backed up & patchednightly · tested restore
~5 hrsvuln to first attack

TRUSTED BY TEAMS THAT SHIP

ISO 27001 Certified
SOC 2 Type 2
PCI DSS Compliance
GDPR Compliance
CCPA Compliance
ISO 27018 Certified

“We follow the principles of GDPR, CCPA, and are ISO standards certified to ensure security, privacy, and compliance across all operations.”

Services

Everything that keeps your website secure, current, and online.

Ongoing care for a live website, from preventive security and tested backups to accessibility, content edits, and on-demand fixes. Pick the capability you need below.

Website Security and Monitoring

Ongoing website security monitoring: firewall, malware scanning, patching, and alerts that block and catch threats early.

Hacked Website Repair and Malware Removal

Hacked website repair and malware removal: we scan, clean backdoors, clear Google warnings, and patch the entry point.

Website Accessibility and Compliance

Bring a live site to WCAG, ADA, and EAA compliance through real audits, remediation, and ongoing monitoring.

Website Backup and Restore

Automated, off-site website backups with tested restores, so you can recover a working site quickly when something breaks.

Website Uptime Monitoring and Incident Response

Website uptime monitoring with real-time downtime alerts and a response, so outages are caught before your customers notice.

Website Content Updates

Outsource your website content updates: text, images, pages, and product edits made for you, quickly and correctly.

On-Demand Website Fixes and Small Tasks

On-demand website bug fixes and small tasks, no monthly retainer: broken forms, errors, layout glitches, and plugin conflicts.
The quiet risk

A neglected website doesn't look broken, until it is

Most sites fail quietly. Plugins and core software fall behind, a security gap opens, page speed creeps up, links break, and the first sign of trouble is a lost sale or a "your site may be hacked" warning in search. The numbers behind this are not subtle.

In 2025, more than 11,000 new vulnerabilities were disclosed across the WordPress ecosystem, up roughly 42% year on year, and around nine in ten lived in plugins and themes, not the core software. The median time from disclosure to first attack is about five hours, and close to half of those vulnerabilities have no fix available the day they go public. Attackers automate this; a site doesn't have to be a target to be a victim. Downtime compounds it: for an online store, an outage is effectively a 100% loss of revenue for as long as it lasts.

Find your site's weak spots, free audit
HEALTHY ZONELaunchMonths unattendedTodayUpdates lapseVulnerability exploitedOutage / lost sales
Maintained with 10Turtle Left to drift
0
new WordPress-ecosystem vulnerabilities in 2025 (~+42% YoY), Patchstack
~0 hrs
median time from disclosure to first exploitation
~0%
of those vulnerabilities live in plugins & themes, not core
~0 min
offline every month even at a "99.9%" uptime target
What's included

What ongoing website maintenance with 10Turtle includes

One plan, one accountable partner: a dedicated team that knows your platform, handling everything your site needs to stay secure, fast, and supported. We tailor the depth to your platform and traffic, but every plan is built on the same foundation.

Protect

Don't break, don't get hacked, don't go down
  • Core, theme, plugin & dependency updates, staged first, then live, so updates never break your site
  • Security monitoring & hardening with a firewall and malware scanning verify tooling
  • Automated off-site backups with tested one-click restore
  • Round-the-clock uptime monitoring, alerting before customers notice

Maintain & support

A real human to call when you need a change
  • Monthly support hours for bug fixes, content edits, and small design tweaks, by real humans
  • A dedicated account lead and a clear support channel, no ticket-queue limbo
  • Broken-link, form, checkout & redirect checks so revenue paths keep working
  • Plain-English monthly reports: what we did, how the site performed, what's next

Improve

Small, continuous gains that compound
  • Page-speed and Core Web Vitals optimization (LCP, INP, CLS) with caching/CDN tuning
  • Technical SEO health upkeep, indexability, schema, sitemaps, crawl errors
  • Accessibility & compliance maintenance to ADA / WCAG 2.1–2.2 AA standards
  • Proactive recommendations, small improvements that add up over time
Plain‑Englishmonthly reporting, on every plan
No black box

See exactly what we did, in plain language

Every month you get a clear report: what we updated, how your site performed, what we fixed, and what we recommend next. No jargon, no guessing. You always know your site is in good hands, and where it is heading.

  • Exactly what changed this month
  • Performance, uptime and security at a glance
  • Clear, prioritized recommendations
Get a free audit and a sample report

Maintenance keeps your site technically healthy, speed, SEO hygiene, accessibility, and security, and extends to ongoing design, build, and automation care as your site evolves.

Get a free audit and a recommended plan
Two ways in

Two ways in, both lead to a site you can stop worrying about

There are only ever two situations: you have a healthy site and want to keep it that way, or you have a site that needs rescuing. We do both, and we do the second one especially well. We are experts at taking over, stabilizing, and improving sites we didn't build.

Door 1

Keep a healthy site healthy

You just launched (with us or anyone), or your site works fine and you want it to stay that way.

  • Onboard, set up backups and monitoring, take over updates and support
  • Improve performance month over month, so it never drifts into the danger zone
Start ongoing care
Door 2

Adopt or rescue an existing site

You inherited a site, lost touch with your developer, your current maintenance is unresponsive, or your site is already slow, breaking, or flagged.

  • Full takeover audit, secure and stabilize first, then document everything, never locked in or in the dark
  • Bring it up to standard and keep it there, and if a redesign or replatform is smarter, we'll say so
Get a free takeover audit

When maintenance isn't enough and the platform itself is holding you back, the same team handles migration, replatforming, and redevelopment, see Website Redesign & Redevelopment. You're never forced to choose between "patch it forever" and "start over."

One roof

One accountable partner, with a dedicated team for your platform

Freelancers disappear. Hosting "support" fixes the server and shrugs at your site. Most agencies bolt maintenance onto whoever's free. 10Turtle is built differently: one accountable partner under one roof, with a dedicated expert team for each capability.

  • The people maintaining your WordPress, Shopify or Webflow site actually specialize in it.
  • No outsourcing, no white-label markup, no finger-pointing between host, developer, and designer.
  • Design, development, or automation stays inside the same accountable team, not your problem to coordinate.

One relationship, one SLA, one monthly report, covering security, performance, support, and improvements.

Every major platform

Maintenance and support for every major platform

We don't force your site onto our preferred stack. We maintain what you run today, and if a platform move makes sense, we handle that too.

WordPressExplore
Plugin/theme/core update discipline, security hardening, and performance, the platform with the most moving parts to keep safe.
ShopifyExplore
App updates, theme integrity, checkout & payment reliability, and peak-season readiness, because every minute of store downtime is lost revenue.
WooCommerceExplore
Store + plugin maintenance, payment/checkout uptime, and catalog performance for WordPress-based commerce.
Magento / Adobe CommerceExplore
Security patches, extension management, and large-catalog performance for enterprise-grade commerce.
WebflowExplore
Publishing, integrations, CMS upkeep, and ongoing optimization for Webflow-built sites.
WixExplore
Updates, app management, and dependable support for Wix-built sites.
Custom & headlessExplore
Codebase maintenance, dependency/security updates, and framework upgrades for bespoke and headless builds.
Not sure we support yours? Ask in your free audit
Performance

A maintained site is a fast site, and a fast site ranks and converts

Maintenance isn't just keeping the lights on; it's keeping the site quick. Google grades real-user experience on three Core Web Vitals, and your scores drift over time as content, images, and scripts pile up. We keep them in the green.

  • Image optimization, lazy-loading, and modern formats
  • Caching, CDN, and server response tuning verify hosting
  • Script and JavaScript discipline to keep INP low, the metric most sites fail
  • Layout-stability fixes so nothing jumps as the page loads
  • Ongoing monitoring so a bad deploy or a heavy new asset is caught early

Fast, stable, reliable pages aren't only a Google ranking signal. They're increasingly what AI answer engines prefer to cite. Keeping your vitals healthy keeps you eligible to be the page that gets recommended.

Security & backups

The safety net you hope you never need

Because most attacks are automated and most breaches start in outdated extensions, our security model is proactive, not reactive. We patch fast, harden the site, scan continuously, and keep tested, off-site backups, so even a worst-case incident is a quick restore rather than a rebuild.

  • If your site is ever compromised: emergency cleanup, malware removal, and full recovery.
  • Backups stored off-site and version-retained, so a clean restore point is always available.
  • Security posture reviewed continuously, not set-and-forgotten at onboarding.
You'll also own everything, backups, credentials, and documentation. No lock-in, no held-hostage logins. (A clean handover is exactly why so many takeover clients come to us.)
Support & SLAs

Real support, real response times, backed by an SLA

“Maintenance” is only as good as how fast you can reach a human when something matters. Every plan comes with a defined response-time SLA and an uptime target, so you know exactly what to expect.

~43 · min
A 99.9% uptime target still allows about 43 minutes of downtime a month, which is why higher tiers move toward 99.99%.
Plans are framed by scope, not by an invented price, your free audit returns a scoped recommendation.
What's coveredEssentialsBrochure & small business sitesGrowth · most popularLead-gen, content & growing e-commerceManaged / EnterpriseHigh-traffic, revenue-critical, compliance-sensitive
PricingScoped by auditScoped by auditScoped by audit
Response-time SLAverify SLAverify faster SLAverify fastest SLA
Uptime target99.9%99.9%+up to 99.99%
Updates, backups & security monitoring
Uptime monitoring & monthly report
Support hours for fixes & changesIncluded verify allocationExpandedPriority + dedicated lead
Core Web Vitals / performance work—
Technical SEO health & accessibility checks—
24/7 monitoring, staging/QA & advanced WAF——
Compliance support & AI-assisted ops——
Get this plan scopedScope EssentialsScope GrowthScope Managed

For context, professional agency maintenance commonly runs in the ~$500–$2,500/month range depending on platform, traffic, and SLA, your free audit returns a scoped, honest recommendation rather than a guess. pricing, owner decision before publish

Get a scoped plan recommendation, free audit
How it works

How we take your site on

Whether we built your site or are adopting one we didn't, the start is the same: understand it fully, secure it, then keep it healthy and improving.

Step 1

Audit & onboard

A complete health check, security, performance, backups, uptime, code/plugin inventory, accessibility, SEO hygiene. For takeovers, we document the whole site so nothing is a mystery and you're never locked in.

Step 2

Stabilize & secure

Fix what's urgent first: apply critical patches, set up backups and monitoring, harden security, and resolve the issues that pose immediate risk.

Step 3

Maintain

Ongoing updates, monitoring, backups, and your support hours for changes, all handled proactively against the SLA.

Step 4

Improve & report

Continuous performance, accessibility, and SEO-health gains, plus a plain-English monthly report so you always know what was done and what's next.

Step 1 is free, start your audit
Maintenance × AI

Let AI handle the routine, so attention goes where it matters

Maintenance has a lot of repeatable, monitorable work, and that's exactly where automation earns its keep. We can layer AI and workflow automation onto your site's operations: smarter monitoring and anomaly alerts, automated content updates and publishing, and AI agents that triage support requests before a human even sees them.

We build on Anthropic's models as a partner, not a dependency, the automation belongs to you.

10In their words

What clients say when their site just works

Image, audio, and video formats are wired and ready. Real client stories drop in here once approved.

Security & compliance

Maintained, not just launched, compliant

Security and compliance aren't a launch-day checkbox, we maintain them as your site changes. We build compliant, accessible sites and keep them that way.

ISO 27001information security verify
SOC 2service controls verify
ADA / WCAG 2.1–2.2 AAaccessibility upkeep
GDPRdata protection
CCPAconsumer privacy
PCI DSS readinesspayment security
QA licensestooling verify

Items marked verify are confirmed before any are published as held certifications, we never claim a certificate we don't hold.

A partner, not a dependency. We maintain the platforms you run and build on Anthropic's AI as a tool we control, your site, your stack, your ownership. verify partner tiers

Maintenance services in detail

Every part of keeping a site healthy

The specific disciplines that make up a real maintenance plan, each one part of the whole, not an add-on.

We keep your CMS core, themes, plugins, and dependencies patched and hardened, applied on staging first, then live, with a firewall and continuous malware scanning. Since most breaches start in outdated extensions and exploits begin within hours of disclosure, fast, disciplined updates are the single biggest protection your site has.

Automated, off-site backups run on a schedule and are restore-tested, not just assumed. If a deploy, plugin conflict, or attack ever takes your site down, recovery is a quick one-click restore instead of a costly rebuild, your safety net for the worst day.

Round-the-clock monitoring watches your site from outside your infrastructure and alerts us before customers notice an outage. Every plan carries an uptime target and SLA, because a “99.9%” promise still allows ~43 minutes offline a month, and we tune higher where revenue demands it.

We keep your Core Web Vitals in the green, fast loading (LCP), responsive interaction (INP), and stable layout (CLS), through image optimization, caching/CDN tuning, and JavaScript discipline. Faster pages rank better, convert more, and stay eligible to be cited by AI answer engines.

Your plan includes monthly support hours for the steady stream of small jobs every live site needs, content edits, design tweaks, new sections, broken-form fixes, handled by real people, fast, without a per-task negotiation each time.

WordPress has the most moving parts to keep safe, roughly nine in ten ecosystem vulnerabilities live in plugins and themes. Our dedicated WordPress maintenance covers core/plugin/theme updates, security hardening, backups, and performance, so the platform's flexibility never becomes a liability.

See our full WordPress page

For Shopify stores we maintain app and theme integrity, checkout and payment reliability, and peak-season readiness, because for a store, every minute of downtime is lost revenue. Ongoing care keeps your storefront fast and dependable.

See our full Shopify page

Accessibility isn't a one-time fix, content changes can quietly break it. We maintain your site against ADA / WCAG 2.1–2.2 AA standards and keep GDPR, CCPA, and PCI DSS readiness intact as your site evolves, so compliance is ongoing, not a launch-day snapshot.

If your site is hacked, defaced, or flagged, we move fast: isolate, clean injected files and backdoors, close the original vulnerability, restore from a clean backup, and get you back online, then harden so it doesn't recur. Available to existing and new clients.

We specialize in adopting sites we didn't build. We audit and document your existing site, secure and stabilize it, and take over maintenance cleanly, and when a platform move is the smarter call, we handle migration and replatforming too. Switching from an unresponsive provider is straightforward.

Who we maintain for

We maintain sites where downtime actually costs something

Different sectors carry different maintenance risk. We tailor security, performance, and compliance to the stakes of your industry.

E-commerce & retail

When the store is down, the revenue is gone

For online stores, an outage is a 100% loss of sales for as long as it lasts. We keep checkout and payments reliable, apps and themes updated without breaking the storefront, and the whole site ready for peak-season traffic, so the busiest days are the safest, not the riskiest.

Explore e-commerce maintenance
Tell us your industry in your free audit
Questions, answered

Website maintenance FAQs

Keeping your CMS, plugins, themes and dependencies updated; security monitoring and a firewall; automated off-site backups; round-the-clock uptime monitoring; bug fixes and small content/design changes; page-speed and Core Web Vitals optimization; technical SEO and accessibility upkeep; and a monthly report. With 10Turtle it is one accountable partner, a dedicated team for your platform, handling all of it under a defined SLA.

Professional agency maintenance commonly runs in the roughly $500-$2,500 per month range, depending on your platform, traffic, complexity and the response-time SLA you need; simple sites can be less and high-traffic or compliance-heavy sites more. Rather than a guess, 10Turtle's free audit returns a scoped recommendation for your specific site.

No. Hosting keeps the server running; maintenance keeps your actual website healthy, updates, security, backups, uptime, speed, fixes and support. A host will tell you the server is fine while your site is broken. You need both, which is why our managed plans cover the site regardless of where it is hosted.

Yes, it is one of our specialties. We adopt sites built by other agencies, freelancers or in-house teams. We start with a full audit, document everything so you are never locked in or in the dark, secure and stabilize the site, then take over ongoing care.

Yes. Switching is straightforward: we coordinate access, audit the site and stabilize it. You keep ownership of your backups, credentials and documentation throughout. If your current provider has gone unresponsive, we can usually onboard from the site and domain directly.

Continuously. Security patches should be applied as soon as they are released, exploits often begin within hours of a vulnerability going public, while updates, backups, monitoring and performance checks run on an ongoing schedule. A once-a-year check-in is not maintenance; it is a gamble.

We respond against your plan's SLA. For an outage, monitoring usually alerts us before you notice. For a compromise, we isolate the site, remove malware and backdoors, close the original vulnerability, restore from a clean backup and harden against recurrence. Emergency support is available to new clients too.

WordPress, Shopify, WooCommerce, Magento / Adobe Commerce, Webflow, Wix and custom or headless builds. We maintain what you already run; if a platform move makes sense, we can migrate or replatform you as well.

No. We maintain your site on your current host, and can recommend or migrate to better-performing hosting only if it benefits your speed, uptime or cost.

Yes. Maintenance covers ongoing care and small changes; when your site needs a bigger leap, the same accountable team handles redesign, redevelopment and replatforming.

Yes, both degrade silently as content and code accumulate. We keep your Core Web Vitals (LCP, INP, CLS) in the green and maintain ADA / WCAG 2.1-2.2 AA accessibility on an ongoing basis, not just at launch.

Free website health audit

Stop babysitting your website. Hand it to a team that won't let it slip.

Start with a free website health audit. We'll check your security, performance (Core Web Vitals), backups, uptime, and broken paths, then hand you a clear, honest picture and a recommended plan: no obligation, no jargon. If your site needs rescuing, we'll tell you exactly what to fix first.

Get my free website audit Talk to a maintenance specialist

One accountable partner · dedicated team for your platform · you own your backups, credentials & documentation.